Extended Production Time: Custom orders require 4-8 weeks for completion (standard products ship within 5-7 business days). Rush orders (2-3 weeks) may be available for select items for a 30% expedite fee.
No Cancellations After Production Begins: Once your design is confirmed and clay preparation starts (after Week 1), cancellations are not accepted as the work is bespoke.
Quality Guarantee: If your piece does not meet our quality standards upon arrival, we will remake it at no additional cost.